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A gray line is now on my mac firefoc icon. why?

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  • 1 has this problem
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  • Last reply by FredMcD

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Suddenly, my icon for Firefox on my Mac has a gray line about 80% down from the top. Just the icon, not the pages I reach. I very recently tried to download my FB file, which is sitting, zipped, on my desktop (I can't open it). So, perhaps they are connected --or not. Any idea?

Suddenly, my icon for Firefox on my Mac has a gray line about 80% down from the top. Just the icon, not the pages I reach. I very recently tried to download my FB file, which is sitting, zipped, on my desktop (I can't open it). So, perhaps they are connected --or not. Any idea?

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Hello,

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