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FF loads blank screen for some web sites.

  • 6 replies
  • 2 have this problem
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  • Last reply by pdileepan

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I am using FF version 59.0.2 32-bit in Windows 10. I checked for updates, and my installation is up to date.

The problem I face FF renders a blank screen for some web sites, unfortunately these few web sites are important ones that I have to have access to. I researched this and tried all the work arounds suggested, like fonts, hardware acceleration, etc., none of them work for me.

Looks like a lot of people are having this problem and FF has not fixed the issue yet. Is there something else I can do? If not I am afraid I will have to switch back to Chrome.

-- Dileep

I am using FF version 59.0.2 32-bit in Windows 10. I checked for updates, and my installation is up to date. The problem I face FF renders a blank screen for some web sites, unfortunately these few web sites are important ones that I have to have access to. I researched this and tried all the work arounds suggested, like fonts, hardware acceleration, etc., none of them work for me. Looks like a lot of people are having this problem and FF has not fixed the issue yet. Is there something else I can do? If not I am afraid I will have to switch back to Chrome. -- Dileep

Chosen solution

Since there is no issue when in Safe Mode please follow up the 2nd URL

As a Extension is the issue, you will have to eliminate it or adjust it's settings.

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Hi, no info came regarding your add-ons/Extensions you use nor your Video Card Drivers which we look at to see if there are errors.

So please check : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

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Thanks for the quick response. I didn't mention it, but I did try the safe mode solution, and when I am in safe mode the site loads properly, but when I get back in regular mode the white page problem returns.

p.s. I did click the button for attaching the information but I got an error for that.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

You see the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.

  • click the shield icon for more detail and possibly disable the protection
  • check the Web Console for more detail about what content is blocked by Tracking Protection
  • "3-bar" menu button or Tools -> Web Developer
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Chosen Solution

Since there is no issue when in Safe Mode please follow up the 2nd URL

As a Extension is the issue, you will have to eliminate it or adjust it's settings.

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Or : REFRESH INSTRUCTIONS Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

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Thank you Pkshadow ... I disabled all the extensions and switched back on one by one and the culprit is uBlock Origin. I white-listed the page that won't render and all is well now. I appreciate the help.

p.s. I got busy for a couple of days and couldn't find time sleuthing extensions.