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Tag options have disappeared

  • 4 replies
  • 3 have this problem
  • 10 views
  • Last reply by Toad-Hall

brlouis
brlouis
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Normally, when I right-click a message and hover over the Tag option on the drop-down list a box appears next to it which has my different Tag options. In the last couple of days, when the box appears it has New Tag, Manage Tags and Remove All Tags, but my tag options for actually tagging the message do not appear.

When I go to Options > Display > Tags, my Tag options are there. So, I have tags, I just cannot use them. I do not know if Thunderbird updated recently or what has caused the problem. Does anyone know what I can do to make them available again? I am using Thunderbird 52.8.0 (32-bit)

Normally, when I right-click a message and hover over the Tag option on the drop-down list a box appears next to it which has my different Tag options. In the last couple of days, when the box appears it has New Tag, Manage Tags and Remove All Tags, but my tag options for actually tagging the message do not appear. When I go to Options > Display > Tags, my Tag options are there. So, I have tags, I just cannot use them. I do not know if Thunderbird updated recently or what has caused the problem. Does anyone know what I can do to make them available again? I am using Thunderbird 52.8.0 (32-bit)
Attached screenshots

Chosen solution

I notice you have 'Edit mail subject' below Tag.

This implies you have some additional addon extensions.

Please test in Thunderbird Safe Mode and tell me if you have the same issue. 'Help' > 'Restart with add-ons disabled'

Read this answer in context 👍 2

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

I notice you have 'Edit mail subject' below Tag.

This implies you have some additional addon extensions.

Please test in Thunderbird Safe Mode and tell me if you have the same issue. 'Help' > 'Restart with add-ons disabled'

brlouis
brlouis Question owner
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Hey Toad-Hall,

The Add-on "Exchange EWS Provider" was the culprit. I have had it for a long while. Don't know why it would start causing a problem after all this time, but when I disabled it the Tags showed up like normal. Thanks!

brlouis
brlouis Question owner
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What is Minicque9000?

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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brlouis sorry for any inconvenience. It would appear the person was spamming this question. Their comments have been removed.