Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm unable to view some of the videos-using Windows XP.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Shadow110

more options

I'm using old software; Windows XP. On some videos I get the message; To watch video, download version 10.1 or higher of Flash Player. When I go to the Adobe site & check to see what I'm currently using, it says I'm using flash player version 30.

I'm using old software; Windows XP. On some videos I get the message; To watch video, download version 10.1 or higher of Flash Player. When I go to the Adobe site & check to see what I'm currently using, it says I'm using flash player version 30.

Chosen solution

Hi, yes you are using 30, confused site : use this to remove Flash : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Then reinstall Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Note : Firefox Support Ends for XP in July.

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Hi, yes you are using 30, confused site : use this to remove Flash : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Then reinstall Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Note : Firefox Support Ends for XP in July.

Please let us know if this solved your issue or if need further assistance.