Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do my saves always go to the "save files to" default folder, even when the "ask you where to save files" is ticked?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by jams3575

more options

In the "Options->General Tab->Files and Applications" I have ticked the "Always ask you where to save files" option. When saving a file, (photos, videos ...), I do get the option of choosing where I would like to save it, but the file always saves to the folder that is defined in the "save files to" option. I am running Fire Fox 61.0 (64 bit) on a Windows 10 home (64 bit) platform. When I run Fire Fox in "Safe mode", The file(s) save to the folder that I point them to. I only have 8 add-ons, so I disabled all of them while Fire Fox is not running in "safe mode", but the problem continues to occur. I also tried refreshing Fire Fox, but the problem continues. This problem showed up after powering my desktop down at night, and then powering it back the next day. There were no Windows updates. I also ran virus scans with Malwarebytes, and Norton. Both showed that there are no infections.

In the "Options->General Tab->Files and Applications" I have ticked the "Always ask you where to save files" option. When saving a file, (photos, videos ...), I do get the option of choosing where I would like to save it, but the file always saves to the folder that is defined in the "save files to" option. I am running Fire Fox 61.0 (64 bit) on a Windows 10 home (64 bit) platform. When I run Fire Fox in "Safe mode", The file(s) save to the folder that I point them to. I only have 8 add-ons, so I disabled all of them while Fire Fox is not running in "safe mode", but the problem continues to occur. I also tried refreshing Fire Fox, but the problem continues. This problem showed up after powering my desktop down at night, and then powering it back the next day. There were no Windows updates. I also ran virus scans with Malwarebytes, and Norton. Both showed that there are no infections.

Chosen solution

Cancel this question. I found the cause was that the Ninja download manager had created an add-on, which did not get disabled during my troubleshooting. Thanks.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Cancel this question. I found the cause was that the Ninja download manager had created an add-on, which did not get disabled during my troubleshooting. Thanks.