Why is signing up/logging in to the addon forum impossible?
I keep getting this message when I try to log in via Firefox:
"You must setup a security device ("MFA, "2FA") for your Firefox Account in order to access this service. Please setup a security device, then try logging in again.
If you have just setup your security device and you see this message, please log out of Firefox Accounts (click the "Sign out" button), then log back in."
This is quite annoying.
All Replies (9)
Hi, I would not know as Firefox Support is nothing to do with add-ons.
Is there a reason you are trying to log on ? If requesting new add-ons/Extensions you can go to here : https://discourse.mozilla.org/c/add-ons
I would think you are running ad blockers and something else to not allow you in and mention Security.
Pause your ad blockers.
The Add-ons forum would be a better place to ask about this, but not if you can't log in!
Which method of authentication are you trying to set up? I think with Github, I had to set up 2FA in Github settings, for example, texting a code to my phone. I don't know if that is required with other methods.
Oh, I did see an article on 2FA for Firefox Accounts, in case it's helpful: https://blog.mozilla.org/services/2018/05/22/two-step-authentication-in-firefox-accounts/
Pkshadow said
Is there a reason you are trying to log on ?
I would like to inquire about how to post a review that doesn't get removed. I wrote a review and it was removed a few days later.
@jscher2000 and @McCoy - Thank you. So, I see this is the problem.
Is there no alternative besides this? This is so annoying and what if I only have access to a desktop PC? Why is it assumed that everyone is rich enough to have all these different devices for MFA?
This may help explain what to say and not to say in a review at AMO.. https://addons.mozilla.org/en-US/review_guide
Modified by James
Jannio said
This is so annoying and what if I only have access to a desktop PC? Why is it assumed that everyone is rich enough to have all these different devices for MFA?
Some login systems can call you and read you a code so you don't need a phone that can receive text messages. However, I never set it up that way so I don't know which ones offer that.
Just a thought :
Since you can't log in - how about sending them an email ?
addons+amo@mozilla-community.org
See screenshot (first topic) :
One of the Discourse forum admins explained a problem over there and suggested that people who can't sign in could contact him: http://forums.mozillazine.org/viewtopic.php?p=14806000#p14806000
Whoops, those contact pages require a login to the Mozillians site, so that might not work for you.
Modified by jscher2000 - Support Volunteer