Firefox crashes
Firefox keep crashing at random times. Any help to analyze this crash dump bellow would be greatly appreciated.
AdapterDeviceID: 0x0a16 AdapterDriverVersion: 9.18.10.3324 AdapterSubsysID: 1991103c AdapterVendorID: 0x8086 Add-ons: activity-stream%40mozilla.org:2018.06.29.1026-fa231556,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.7,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:32.1.0,webcompat-reporter%40mozilla.org:1.0.0,webcompat%40mozilla.org:2.0,fpdlpffext%40forcepoint.com:8.5.2801.44 AvailablePageFile: 5248233472 AvailablePhysicalMemory: 1387896832 AvailableVirtualMemory: 8794543472640 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 57016320 BreakpadReserveSize: 83886080 BuildID: 20180704003137 CPUMicrocodeVersion: 0x23 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1532953520 DOMIPCEnabled: 1 Email: wayne.pedlar@reichhold.com EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1530878498 ModuleSignatureInfo: {"McAfee, Inc.":["EpMPThe.dll","EpMPApi.dll"],"Microsoft Corporation":["ucrtbase.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","msvcp140.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ntdll.dll","rsaenh.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"],"Websense, Inc.":["QIPCAP64.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 1991103c, AdapterDriverVersion: 9.18.10.3324 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 486701 StartupCrash: 0 StartupTime: 1532953518 SystemMemoryUsePercentage: 66 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180704003137","version":"61.0.1","vendor":"Mozilla","displayVersion":"61.0.1","platformVersion":"61.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3993,"virtualMaxMB":8388608,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2693,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2018},"hdd":{"profile":{"model":"INTEL SSDSC2BF180A4H","revision":"LH6i"},"binary":{"model":"INTEL SSDSC2BF180A4H","revision":"LH6i"},"system":{"model":"INTEL SSDSC2BF180A4H","revision":"LH6i"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"1991103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3324","driverDate":"10-7-2013","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"available"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blacklisted":false},"d2d":{"status":"blacklisted","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","general.config.filename":"<set>"},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 9056:"Gecko_IOThread",8892:"Timer",8952:"Link Monitor",9016:"Socket Thread",8976:"JS Watchdog",9136:"Hang Monitor",8452:"Cache2 I/O",1684:"Cookie",8652:"GMPThread",1424:"VsyncIOThread",6524:"WindowsVsyncThread",1148:"Compositor",8648:"VRListener",6564:"ImgDecoder #1",2136:"ImageIO",6556:"IPDL Background",8664:"HTML5 Parser",9176:"DOM Worker",6992:"ImageBridgeChild",8052:"ProcessHangMon",2344:"StreamTrans #9",8100:"SysProxySetting", Throttleable: 1 TotalPageFile: 8372228096 TotalPhysicalMemory: 4187074560 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 4.879089757 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 61.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Chosen solution
Yeah, I saw that as soon as clicked on one of those error codes. Yup, that exactly my problem. Thank you for your a quick support!
Read this answer in context 👍 0All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thanks for the quick reply! Here's the error codes;
bp-3fab373c-f194-4b06-bd5e-b4d2b0180730 bp-b8fec495-f2f5-404c-af2a-7276f0180724 bp-01bb2092-2c50-42ee-a207-c1b840180724 bp-e36de26b-f286-4fd5-be8a-804a30180724 bp-8cbf7872-434b-42de-a72a-aaec00180724
Do you have websense endpoint installed on that computer? That appears to be the cause of the crash.
Often Websense causes crashes in Firefox, and needs to be updated.
Chosen Solution
Yeah, I saw that as soon as clicked on one of those error codes. Yup, that exactly my problem. Thank you for your a quick support!