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Email in personal folder does not move back to inbox properly

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by Matt

jennielaura
jennielaura
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When I move an email in a personal folder back to the inbox, it does not move the right content. Header info is right (correspondence, subject, date) but the actual content is from an email from 2 years ago that was not filed in any personal folder. The reason I am moving back to inbox is so that I can respond to it. I am not able to respond to emails that are stored in personal folders.

When I move an email in a personal folder back to the inbox, it does not move the right content. Header info is right (correspondence, subject, date) but the actual content is from an email from 2 years ago that was not filed in any personal folder. The reason I am moving back to inbox is so that I can respond to it. I am not able to respond to emails that are stored in personal folders.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Header info is right (correspondence, subject, date) but the actual content is from an email from 2 years ago

Before anything else make sure you do have a recent backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

I am not able to respond to emails that are stored in personal folders.

Why not?

jennielaura
jennielaura Question owner
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I have had this happen with other personal folders as well. Not unique to this one folder.

Regarding the problem of not being able to reply to emails in personal folders: When I hit the reply then send, I get prompted to enter my password. I enter my password then get a message that send failed.

Matt
Matt
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  • Top 10 Contributor
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Please add the Mail and News Accounts information from the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
  • Delete the extra information or just press post and we can ignore what we do not want to see.