Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since I upgraded to TB 60.4.0 (Mac, French version, IMAP), the sent folder is gone (but still there on my iPhone)

  • 7 replies
  • 1 has this problem
  • 130 views
  • Last reply by jpvanyp

jpvanyp
jpvanyp
more options

More precisely, there is still a folder called "Elements envoyés" (French for "sent items"), but it is shown in italics and is empty despite being shown as "subscribed" in the folders list. Restarting did not help. De-subscribing and re-subscribing neither. The emails are present through the web interface or on my iPhone... It is very frustrating. Thanks for your help.

More precisely, there is still a folder called "Elements envoyés" (French for "sent items"), but it is shown in italics and is empty despite being shown as "subscribed" in the folders list. Restarting did not help. De-subscribing and re-subscribing neither. The emails are present through the web interface or on my iPhone... It is very frustrating. Thanks for your help.

Chosen solution

Thanks to all who replied. The link from sfhowes helped me to find a parameter in the advanced configuration file, which I changed from true to false, and it solved my problem: mail.imap.auto_unsubscribe_from_noselect_folders; So, it seems OK for the time being.

Read this answer in context 👍 0

All Replies (7)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

My guess is the folder is not localized properly.

Right click the account in the folder pane and select subscribe to get it back.

jpvanyp
jpvanyp Question owner
more options

Thanks, but, as I wrote, I have done that without success.

sfhowes
sfhowes
  • Top 25 Contributor
more options

Is this a gmail account? What is the destination for sent messages in Copies & Folders under Account Settings? This article explains folders with italics, and how you might be able to display the subfolders:

http://kb.mozillazine.org/Grey_italic_folders

jpvanyp
jpvanyp Question owner
more options

Thanks a lot for the article, which at least gives me a starting point. No, it's not a gmail account. It is my main university mail account, and the IMAP server is a Microsoft Outlook 365 one. It was working well before I upgraded to TB 60.4.0

jpvanyp
jpvanyp Question owner
more options

The destination for sent messages is "Eléments envoyés". It is the same "folder" in which my sent emails are visible on my iPhone without any problem...

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Did you try unsubscribing from seeing all folders, click on Ok 

then exit Thunderbird.

Restart Thunderbird and wait for everything to synch etc. Then select to see folders that need subscribing.

jpvanyp
jpvanyp Question owner
more options

Chosen Solution

Thanks to all who replied. The link from sfhowes helped me to find a parameter in the advanced configuration file, which I changed from true to false, and it solved my problem: mail.imap.auto_unsubscribe_from_noselect_folders; So, it seems OK for the time being.