Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 23 views
  • Last reply by pawelk

pawelk
pawelk
more options

Crash ID: bp-ff9c5650-3bf1-4876-82fc-2c3a30190314 Starting Firefox, both in normal and safe mode, opens the Crash Reporter dialog.

Crash ID: bp-ff9c5650-3bf1-4876-82fc-2c3a30190314 Starting Firefox, both in normal and safe mode, opens the Crash Reporter dialog.

Chosen solution

Thank you for replying so quickly!

I have downloaded and unpacked Firefox Developer Edition 67.0.b1 archive (so, the same version number that's in the crash report) over the one that was crashing and it has solved the issue. This leads me to believe it might have been a borked auto-update.

Read this answer in context 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hmm, I can't tell what causes this crash. It doesn't seem unique to beta/developer; it has been detected for several past versions. But everything was fine for you with Firefox 66?

pawelk
pawelk Question owner
more options

Chosen Solution

Thank you for replying so quickly!

I have downloaded and unpacked Firefox Developer Edition 67.0.b1 archive (so, the same version number that's in the crash report) over the one that was crashing and it has solved the issue. This leads me to believe it might have been a borked auto-update.