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Can I retrieve my recovery key if I've forgotten it?

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

Donna V
Donna V
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I set up a recovery key a while ago, but lost the code. I was about to hit REVOKE in my account settings but was afraid this would lock me out of my account. Is there some way of retrieving my recovery code, or resetting it?

I set up a recovery key a while ago, but lost the code. I was about to hit REVOKE in my account settings but was afraid this would lock me out of my account. Is there some way of retrieving my recovery code, or resetting it?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The title says recovery key and your question body mentions recovery key. The former is to get access to the Sync data in case you lost the password and the latter is if you use two factor authentication and lost access the the authenticator app on the mobile phone.

If you can access the Firefox Account then you can probably generate a new recovery key via the settings page. To generate new recovery codes you would have to disable 2FA and re-enable 2FA (i.e. setup 2FA).

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