Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My junk filter is still not working despite multiple reinstalls.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

viper9087
viper9087
more options

My junk filter is still not working at all. I have uninstalled and reinstalled Thunderbird as instructed, I have also reset the training data as instructed, but nothing is working. All my junk that I flag as junk mail is still appearing in my regular folder the next day. Absolutely nothing is being automatically transferred to my junk folder by the junk filter.

My junk filter is still not working at all. I have uninstalled and reinstalled Thunderbird as instructed, I have also reset the training data as instructed, but nothing is working. All my junk that I flag as junk mail is still appearing in my regular folder the next day. Absolutely nothing is being automatically transferred to my junk folder by the junk filter.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

To understand your current settup please post the following information.

Are you talking about a POP mail account or an IMAP mail account?

Please post an image showing the 'Account Settings' > 'Junk Settings' window for the account in question.

Please post an image showing settings in this location: 'Menu icon ' > Options > Options > Security > 'Junk' tab

Modified by Toad-Hall