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Incompatibility of Update Version Data in Thunderbird

  • 3 replies
  • 1 has this problem
  • 25 views
  • Last reply by clpodyssey

clpodyssey
clpodyssey
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Running version 68.2.2 of Thunderbird, where the About screen indicates that Thunderbird is up to date. I receive an error message indicating that Thunderbird is "Unable to update to the latest version". When I check the "About ..." screen, it show that I am already at the release version 68.2.2, When I use the Options/.../Update History feature, it shows the latest installation as version 68.1.0. It appears that these differences are what is causing Thunderbird to issue the error message. How do I fix the Update History to show the latest update installation (68.2.2)?

Running version 68.2.2 of Thunderbird, where the About screen indicates that Thunderbird is up to date. I receive an error message indicating that Thunderbird is "Unable to update to the latest version". When I check the "About ..." screen, it show that I am already at the release version 68.2.2, When I use the Options/.../Update History feature, it shows the latest installation as version 68.1.0. It appears that these differences are what is causing Thunderbird to issue the error message. How do I fix the Update History to show the latest update installation (68.2.2)?
Attached screenshots

Modified by clpodyssey

Chosen solution

Are you using Kasperky?

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All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Are you using Kaspersky? If so, see this post for a workaround:

https://support.mozilla.org/en-US/questions/1271866?page=2#answer-1266662

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

Are you using Kasperky?

clpodyssey
clpodyssey Question owner
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I followed the directions suggested by sfhowes, and the problem was solved after I made changes to my Kaspersky Total Security settings.

My thanks to both sfhowes and Wayne Mery for your assistance with this matter.

Modified by clpodyssey