We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

smtp password vanished, how to re-insert?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Davik03

Davik03
Davik03
more options

Between system starts, an smtp password for an email account has 'vanished' - it's not listed in the password list any more, in fact the smtp server entry for that account has vanished from that list. So editing or changing the password doesn't apply. But presented with a panel to enter the password - doing so works, but the entry in the password manager afterwards is still missing. How do I re-insert the smtp password for that account?

Between system starts, an smtp password for an email account has 'vanished' - it's not listed in the password list any more, in fact the smtp server entry for that account has vanished from that list. So editing or changing the password doesn't apply. But presented with a panel to enter the password - doing so works, but the entry in the password manager afterwards is still missing. How do I re-insert the smtp password for that account?

All Replies (1)

Davik03
Davik03 Question owner
more options

After some testing, more info on this problem. I have a desktop and a laptop, with 2 email accounts with the same provider: the idea being that I can use either account at home or when mobile. it's also proved useful when testing Tbird, as now.

The desktop is the PC afflicted by this problem. This morning, I was able to use one of the accounts to send and receive email Ok. After a re-start this afternoon, I can receive but not send email from that account. An exchange of test massages between the PC's established that the mail account on the server was fine - it was the TB software on the desktop apparently malfunctioning when trying to send from the account - the error message was unsuccessful password on login. However, I did get a message box asking for a password, I inserted it and that was sent OK.

A comparison of the passwords on both machines showed that somehow ?? the smtp server password for the affected account on the desktop had been deleted.

The next attempt at send from the account got that password request, so I ticked the password manager box before inserting the password and then send - fail again. But now the details (account smtp server, username and password) are back in the passwords list.

Saved the test message as a draft, restarted TB and tried again to send the draft message - and this time it sent.

Really very fluky. I've complained about this before, and it does seem to be machine affected, but it's getting worse. Next time it happens I'll try to get screenshots to post here.

the versions of TB on the machines are: desktop (with the problem) - v68.5.0 laptop (no problem) - v68.4.2. I'm not inclined to update the laptop until the desktop issue is resolved. I