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Receive error message We're sorry, an unexpected error occurred during your sign-in attempt. Please try signing in again.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

firefoxwag
firefoxwag
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Cannot sign in to my a/c at https://www.kroger.com. Other browsers are successful. Receive the message "We're sorry, an unexpected error occurred during your sign-in attempt. Please try signing in again."

Problem has been constant for close to a couple of years.

I've tried clearing cookies, cache, etc and restarting without success.

Cannot sign in to my a/c at https://www.kroger.com. Other browsers are successful. Receive the message "We're sorry, an unexpected error occurred during your sign-in attempt. Please try signing in again." Problem has been constant for close to a couple of years. I've tried clearing cookies, cache, etc and restarting without success.

Chosen solution

Does this work in a New Private Window ? 

----

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Does this work in a New Private Window ? 

----

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.