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Reset Password E-mail Received as trxt without formatted graphics ("Basic mode view")

grumpyoneuk
grumpyoneuk
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This is to advise you that there appears to be several problems associated with an upgrade to BT Yahoo" mail that was implemented today. (Two problems affect Thunderbird. I'll deal with Tbird seperately). The Mozilla issue is that I requested a password reset to myxxx.btinternet.com account and the message I recieved was in what BT describes as in basic nmode - the way you can read the message without opening it. It was then passed through to Tbird on the same way. I managed to reset my password by selecting the message and viewed it in basic mode{!} which had more structure than before and I was able to identify the string needed to enter into the browser to get to change passwaord - hence I can now e-mail.

Two issues have transpired with Tbird that I assume are assocciated with this BT update:

All messsages come through, lacking formatting and graphics, as potential junk mail until I click 'not junk mail, when the message is fully displayed. Once this is done subsequent messages from the sender are OK.

All tags have been lost, (how can I get them back, if at all?)

Also did BT inform the rest of the world that it was changing it's email and publish a scedule of technical changes and impact so othere who interact with the service can effect any changes to their side?

I can forward e-mails if required.

This is to advise you that there appears to be several problems associated with an upgrade to BT Yahoo" mail that was implemented today. (Two problems affect Thunderbird. I'll deal with Tbird seperately). The Mozilla issue is that I requested a password reset to myxxx.btinternet.com account and the message I recieved was in what BT describes as in basic nmode - the way you can read the message without opening it. It was then passed through to Tbird on the same way. I managed to reset my password by selecting the message and viewed it in basic mode{!} which had more structure than before and I was able to identify the string needed to enter into the browser to get to change passwaord - hence I can now e-mail. Two issues have transpired with Tbird that I assume are assocciated with this BT update: All messsages come through, lacking formatting and graphics, as potential junk mail until I click 'not junk mail, when the message is fully displayed. Once this is done subsequent messages from the sender are OK. All tags have been lost, (how can I get them back, if at all?) Also did BT inform the rest of the world that it was changing it's email and publish a scedule of technical changes and impact so othere who interact with the service can effect any changes to their side? I can forward e-mails if required.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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I presume by Basic Mode you mean Plain text. I've had password correspondence in the past with BT and it has always been in Plain Text. You still have to open it to read it.

But did you change settings in Thunderbird to view in Plain Text ?

  • 'View' > 'Message Body as' > and selected 'Plain TExt'

If yes, then that would explain this : All messsages come through, lacking formatting and graphics. See if you need to reset to 'Original HTML'

  • 'View' > 'Message Body as' > and select 'Original HTML'

re :All messsages come through, lacking formatting and graphics, as potential junk mail until I click 'not junk mail,

Well if marked as Junk and put into Junk folder then all remote content will not be displaying. So when you say lacking formatting and graphics, perhaps you do not mean Plain Text, maybe you just mean Thunderbird has stopped all remote content. Thunderbird auto blocks all remote content for very obvious privacy reasons. You would have to accept the risks if you wanted to allow remote content for either specific email addresses or allowing remote content in all cases. This would be something you would have to enable, but regardless nothing set as junk will show remote content.

So do I presume everything went into 'Junk' folder? Or did it get marked as junk and stayed in Inbox ? Or did it get marked as 'Spam' and put in imap Spam folder ?

Are you using a POP or an IMAP BT account ?

It sounds like this could be an IMAP account, in which case the emails are stored on the server. It sounds like BT did a reindexing full synchronise with imap folders.

grumpyoneuk
grumpyoneuk Question owner
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I'm sorry, I didn't originally explain very well. I'll go through the sequence of events and flag up each issue as it arose and hope this makes things clearer.

This is my daily process:

I booted up PC and launched Firefox.

Launched BT email from browser tab (to check BT spam folder for false flagged spam items (not uncommon!)) - at this point instead of iinbox page opening there was a BT video of 'new' BT mail' explaining changes etc. Then I got to new home page/inbox.

Launched Tbird. As I opened each new unread email it preaented as 'Thunderbird Thinks This Message Is Junk Mail', despite most messages being from known senders. Clicking on 'not junk' resolved this. This is still intermittent, I'm getting the odd one or two now. I then noticed that all my colour highlighted tagged messages had lost their highlighting - hence my lost tagging observation.

At this point decidecd to report to Mozilla and realised password forgotten, so requested password reset. Reply was unformatted, so no 'reset password' button. Thiis was also the case viewing the message in the BT inbox in browser tab. I requested again - same result. I managed to extract correct data string to use in a fresh tab and this worked so I could then enter by original query, above. Example of text, from BT inbox message, is:

"09/07/20 11:37 1 =f Content-Language: en-GB X-Recovery-Code: ad2d3dd9d89cb2425f057cebcf484fc4 X-Uid: 517d319fa784477598a5ddff4a29ef40 Content-Type: multipart/mixed; boundary="3b2yDlLzBl8AAAAADCwHcxi4So4H2FvSwVkONatJt1lpQOall4vymwGAv3iBprVkNac4" Message-ID: <010101733326794e-da67d866-41d6-447b-908f-e2d6c75df577-000000@us-west-2.amazonses.com> Date: Thu, 9 Jul 2020 10:37:06 +0000 X-SES-Outgoing: 2020.07.09-54.240.59.50 Feedback-ID: 1.us-west-2.9obwqSuHxAmNPKpejVDo3cEAmnSHOVLO3+B/64gdyXQ=:AmazonSES

--3b2yDlLzBl8AAAAADCwHcxi4So4H2FvSwVkONatJt1lpQOall4vymwGAv3iBprVkNac4 Content-Type: multipart/alternative; boundary="/VayDlLzBl8AAAAA1kUKG++pfs+bwYfuGX5cqTmWe8U22gSaZDTonof8MDqbTrrqEyo4"

--/VayDlLzBl8AAAAA1kUKG++pfs+bwYfuGX5cqTmWe8U22gSaZDTonof8MDqbTrrqEyo4 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8

Need to reset your password?=0A=0AClick the button within the next hour to ="....

Re Server - yes my setup is IMAP. Assuming you're correct about re-indexing, and this sounds plausible if the service has been 'updated', then can I assume that my tagging has been lost? Items tagged since yesterday remain tagged).