Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can no longer receive Gmail messages using Thunderbird

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Stans

pgzadow
pgzadow
more options

I suddenly have been unable to receive Gmail emails through Thunderbird. I have tried all the recommended fixes but cannot get anything to work. Using the "Cannot receive messages" instructions I open Tools, then Account settings and a box opens which will only allow me to add email accounts. There seems to be no way I can proceed to Server settings. When trying to get Gmail emails, the following messages appear:

Sending of password for user pgzadow@gmail.com did not succeed. Mail server pop.gmail.com responded: Username and password not accepted.

Sending of password for user pgzadow@gmail.com did not succeed. Mail server pop.gmail.com responded: Application-specific password required: https://support.google.com/accounts/answer/185833

Whatever I do these messages always appear and I am making no progress. Please help.

I suddenly have been unable to receive Gmail emails through Thunderbird. I have tried all the recommended fixes but cannot get anything to work. Using the "Cannot receive messages" instructions I open Tools, then Account settings and a box opens which will only allow me to add email accounts. There seems to be no way I can proceed to Server settings. When trying to get Gmail emails, the following messages appear: Sending of password for user pgzadow@gmail.com did not succeed. Mail server pop.gmail.com responded: Username and password not accepted. Sending of password for user pgzadow@gmail.com did not succeed. Mail server pop.gmail.com responded: Application-specific password required: https://support.google.com/accounts/answer/185833 Whatever I do these messages always appear and I am making no progress. Please help.

All Replies (1)

Stans
Stans
more options

Sounds like the Account Settings window is too small. Resize it just like you would any other regular window. Gmail is getting rid of basic authentication methods (they are less secure), so you need to change Tbird account settings to use OAuth2. Change it from "Normal Password" to OAuth2 for the affected account.