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Playback failing on Firefox browser v.81 - "ns_error_failure"

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  • Last reply by FredMcD

spoc_rte
spoc_rte
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Hello Team,

we are experiencing some playback failures with the latest version of Firefox (v.81). Basically, several Video-On-Demand assets are totally failing and we get the following error message once selected : "ns_error_failure (0x80004005).

Here an example of the issue : https://www.rte.ie/player/series/nationwide/SI0000001172?epguid=IH000382899

The same asset is playing fine with other Web Browsers.

I also recorded an .HAR session while this issue is happening (please find it here: https://we.tl/t-Z534T3HX8z)

Could you please support us in troubleshooting this issue? For any further explanations or details, don't hesitate to contact me.

Thanks! Mauro.

Hello Team, we are experiencing some playback failures with the latest version of Firefox (v.81). Basically, several Video-On-Demand assets are totally failing and we get the following error message once selected : "ns_error_failure (0x80004005). Here an example of the issue : https://www.rte.ie/player/series/nationwide/SI0000001172?epguid=IH000382899 The same asset is playing fine with other Web Browsers. I also recorded an .HAR session while this issue is happening (please find it here: https://we.tl/t-Z534T3HX8z) Could you please support us in troubleshooting this issue? For any further explanations or details, don't hesitate to contact me. Thanks! Mauro.
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FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}