Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New version won't open on MacOS 10.13

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by mail783

mail783
mail783
more options

I downloaded the recent Thunderbird update and now it won't open at all. I get the spinning wheel.

Thanks, Jean

I downloaded the recent Thunderbird update and now it won't open at all. I get the spinning wheel. Thanks, Jean

Modified by Wayne Mery

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

So your MacOS version is 10.13? Does starting Thunderbird in safe mode help ?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

mail783, what happens with https://support.mozilla.org/en-US/kb/safe-mode-thunderbird ?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Hello??

mail783
mail783 Question owner
more options

I've lost my old Thunderbird trying to install the new. I am running Sierra 10.13.6