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Firefox Blocking Video Playback

  • 7 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

marion.reader42
marion.reader42
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I am working in an online class and we are asked to record videos in an online platform for school. When I go to hit the play button on anyone's video I get an error message. This does not happen in other browsers, but I want to keep using Firefox. Is there a privacy or cookie setting that could be causing this to happen?

I am working in an online class and we are asked to record videos in an online platform for school. When I go to hit the play button on anyone's video I get an error message. This does not happen in other browsers, but I want to keep using Firefox. Is there a privacy or cookie setting that could be causing this to happen?

All Replies (7)

FredMcD
FredMcD
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


If you have Windows 10 N or KN then you may not have the Media Feature Pack installed. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Can you attach a screenshot that shows the error message ?

marion.reader42
marion.reader42 Question owner
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Here is a screenshot of the issue: I am a Mac user, everything is updated and I've tried turning off ad blockers and allowing various cookies.

Modified by marion.reader42

FredMcD
FredMcD
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Please provide a public link (no password) that we can check out. No Personal Information Please !


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

marion.reader42
marion.reader42 Question owner
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I cannot give you a public link - this is my school's website. The domain is D2L but I cannot get you to the exact page where I am having trouble. These videos are recorded on this site and uploaded there - I have deleted cookies and cleared my cache but nothing has worked so far including safe mode.

FredMcD
FredMcD
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This could be a problem with the website, or the clip. Inform the webmaster.


If you have Windows 10 N or KN then you may not have the Media Feature Pack installed. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Are there messages in the Web Console related to this issue ?