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Email

kbgoodtogo313
kbgoodtogo313
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Suddenly can't access AT&T email with Thunderbird... AT&T servers are working... I can access email through AT&T/Yahoo, but Tbird only throws an error message "Server error: please try again" I get identical failures on two (2) computers, both running Tbird... Computer #1 running v.78.10.0, and computer #2 running v.68.12.1... Tbird on computer #1 upgraded to v.78.10.0 on 4/21/21... email worked until morning of 4/24/21 I have rebooted both Tbird and the computers... no joy I hesitate to uninstall & reinstall Tbird as I'm afraid of losing old emails, settings, X-notes, etc. My security suite is Norton. Any answers? Thanks

Suddenly can't access AT&T email with Thunderbird... AT&T servers are working... I can access email through AT&T/Yahoo, but Tbird only throws an error message "Server error: please try again" I get identical failures on two (2) computers, both running Tbird... Computer #1 running v.78.10.0, and computer #2 running v.68.12.1... Tbird on computer #1 upgraded to v.78.10.0 on 4/21/21... email worked until morning of 4/24/21 I have rebooted both Tbird and the computers... no joy I hesitate to uninstall & reinstall Tbird as I'm afraid of losing old emails, settings, X-notes, etc. My security suite is Norton. Any answers? Thanks

Chosen solution

Remove the passwords from Saved Passwords in Options, restart TB, enter a secure mail key when asked for a password.

https://www.att.com/support/article/email-support/KM1240308

https://support.mozilla.org/en-US/questions/1312886

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Remove the passwords from Saved Passwords in Options, restart TB, enter a secure mail key when asked for a password.

https://www.att.com/support/article/email-support/KM1240308

https://support.mozilla.org/en-US/questions/1312886

kbgoodtogo313
kbgoodtogo313 Question owner
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This solved my problem... Thank you very much!