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Problem changing my primary email.

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Hi All -

I need to change my Primary email address to allow me to Sync. When I type in the Secondary email address a message comes up saying it can't be the same as the Primary address despite the Primary address displaying as a different address. No idea how to get out of the loop.

Any ideas?

Thanks,

Ian.

Hi All - I need to change my Primary email address to allow me to Sync. When I type in the Secondary email address a message comes up saying it can't be the same as the Primary address despite the Primary address displaying as a different address. No idea how to get out of the loop. Any ideas? Thanks, Ian.

All Replies (1)

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Okay, I've just spotted a possible error on my part. Is it that my Primary email address is be different to my Account email address? Ian.