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latest 2 updates

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

kingfish0316
kingfish0316
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i noticed since the last 2 updates the browser freezes and crashes causing it to close.

i noticed since the last 2 updates the browser freezes and crashes causing it to close.

All Replies (1)

FredMcD
FredMcD
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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


While still in Troubleshoot(Safe) Mode,


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support