Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox update failed. reason unknown

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

5crambler
5crambler
more options

I keep getting the message "update failed. reason unknow" and always have to install updates manually despite my settings (see attachments). How can I get Firefox to update automatically?

I keep getting the message "update failed. reason unknow" and always have to install updates manually despite my settings (see attachments). How can I get Firefox to update automatically?
Attached screenshots

All Replies (3)

FredMcD
FredMcD
more options

Start your Computer in safe mode with network support. Then update Firefox. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

5crambler
5crambler Question owner
more options

Many thanks for your quick reply!

In safe mode it worked after I opened help->about 1) how do I get it to work AUTOMACIALLY? 2) how can I find out what is causing the problem in regular mode? (any logfiles? event logs?)

I'm using MS defender FW, Bitdefender AV free and Bitdefender VPN Are any of those know to cause FF updte issues?

FredMcD
FredMcD
more options

FredMcD said
If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system. As a test, disable your protection programs.