Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After completing refresh, I followed instructions to locate backup in profile, but it was empty

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

any way to recover bookmarks and history in library after refreshing? I followed instructions but backup file in profile was empty.

any way to recover bookmarks and history in library after refreshing? I followed instructions but backup file in profile was empty.

All Replies (1)

more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update