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Server has disconnected issue

  • 2 replies
  • 2 have this problem
  • 12 views
  • Last reply by Mel Strom

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I am running TBird 91.2 on a Win10 Pro 21H1 laptop and on a Win10 Pro 21H1 Surface GO. My issue is with my Compuserve/AOL email account which is my primary account. I send email on smtp.compuserve.com and receive on imap.aol.com. The issue is intermittent and usually multiple times per day when I am receiving email I get the message "Server imap.aol.com has disconnected. The server may have gone down or there may be a network problem." What does not make sense is that it may occur on one of my PCs and then I will check the other and it is fine. Or sometimes both give this message but then I can go to my iPhone which also receives from imap.aol.com and it has no problems.

Are there some TBird settings I can adjust to try to improve the consistency of my receives?

I do have Comcast and Gmail accounts that do not appear to have this issue but for historical reasons I would like to retain my AOL/Compuserve as my principal account.

Thank you.

I am running TBird 91.2 on a Win10 Pro 21H1 laptop and on a Win10 Pro 21H1 Surface GO. My issue is with my Compuserve/AOL email account which is my primary account. I send email on smtp.compuserve.com and receive on imap.aol.com. The issue is intermittent and usually multiple times per day when I am receiving email I get the message "Server imap.aol.com has disconnected. The server may have gone down or there may be a network problem." What does not make sense is that it may occur on one of my PCs and then I will check the other and it is fine. Or sometimes both give this message but then I can go to my iPhone which also receives from imap.aol.com and it has no problems. Are there some TBird settings I can adjust to try to improve the consistency of my receives? I do have Comcast and Gmail accounts that do not appear to have this issue but for historical reasons I would like to retain my AOL/Compuserve as my principal account. Thank you.

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PS - the problem is most severe, almost always occurs when I go offline. I ask it to download all messages before disconnecting and it successfully downloads all of my Compuserve mailboxes except the InBox and consistently gives the server off line warning.

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Feb 18, 2022 Thunderbird 91.6.0 on Mac Mojave, Mac BigSur, Mac HighSierra. Mostly connecting to Yahoo mail IMAP. Damn, this problem is *so* persistent, and has been posted and reposted for years, literally years. It is about to lead me to quit Thunderbird despite its otherwise great features. It is *so* annoying. None of the "fixes" works. Doesn't matter whether I have 1 or 2 or 5 or 10 cached connections; always returns. Doesn't matter whether I "repair" the folders or not; always returns. No other email client does this. Its persistence should have led Mozilla/Thunderbird to put fixing this *for good* at the top of all their "to-do" lists. Please, Thunderbird developers: Stop working on more tweeks on the interface look; fix this. </end rant>