Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox sysnc has not brought password over from old laptop which I don't have access to

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by S

S
S
more options

My laptop was on windows 8.1 and I hae synced passwords, bookmarks and extensions.

I have now upgraded to windows 10 and when I signedin into firefox only the booksmarks have come across but not the passwords and extensions. I can see in my profile that the old profile is connected but it has not brought over the passwords. Please hlep.

I have attached the image to show the two connected devices. Pelase help. Thanks

My laptop was on windows 8.1 and I hae synced passwords, bookmarks and extensions. I have now upgraded to windows 10 and when I signedin into firefox only the booksmarks have come across but not the passwords and extensions. I can see in my profile that the old profile is connected but it has not brought over the passwords. Please hlep. I have attached the image to show the two connected devices. Pelase help. Thanks
Attached screenshots

All Replies (1)

S
S Question owner
more options

Is there anyone who can help please??