Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Account "Sign In/Sign Up" is impossible to find on the first page of Firefox!!!!!!!!!!!!

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by James

more options

When I go to https://www.mozilla.org/ and sign into the home page, I cannot find the Icon for "Sign In/Sign Up" to allow me to navigate to my Firefox Account and Sign In. This make it a real pain in the ass to check what my subscriptions are, what my Profile says, or to check anything else!!!!!!!!!!!!!!!!!!

I have never seen a website that is so disorganized.

I had to

1) Sign in to Mozilla by typing https://www.mozilla.org/

2) Go down the home page to Contact Us.

3) The go to Support and find "Sign In/Sign Up"!!!!!!!!!!!!!!!!!!!

This just to sign into Mozilla!!!!!!!!!!!!!!!!!!!

A second problem unrelated to your screwed up sign in to my account, is that while I can see that I have subscribed to your VPN, I cannot find the big ball with "VPN is On/ VPN is Off" to sign into the VPN.

When I go to https://www.mozilla.org/ and sign into the home page, I cannot find the Icon for "Sign In/Sign Up" to allow me to navigate to my Firefox Account and Sign In. This make it a real pain in the ass to check what my subscriptions are, what my Profile says, or to check anything else!!!!!!!!!!!!!!!!!! I have never seen a website that is so disorganized. I had to 1) Sign in to Mozilla by typing https://www.mozilla.org/ 2) Go down the home page to Contact Us. 3) The go to Support and find "Sign In/Sign Up"!!!!!!!!!!!!!!!!!!! This just to sign into Mozilla!!!!!!!!!!!!!!!!!!! A second problem unrelated to your screwed up sign in to my account, is that while I can see that I have subscribed to your VPN, I cannot find the big ball with "VPN is On/ VPN is Off" to sign into the VPN.

All Replies (1)

more options

To sign into Firefox account it is at https://accounts.firefox.com though just to sign here look at top of support.mozilla.org where it says Sign In/Up which is https://support.mozilla.org/users/auth

https://support.mozilla.org/en-US/kb/firefox-accounts-managing-account-data https://support.mozilla.org/en-US/kb/firefox-accounts-mozilla-support-faq

www.mozilla.org itself does not have an account system for public that will log you into all *.mozilla.org sites as there are multiple *.mozilla.org sites like here at support.mozilla.org, addons.mozilla.org, bugzilla.mozilla.org, planet.mozilla.org just to name a few as there is a list of current and former at https://wiki.mozilla.org/Websites/Domain_List

Some *.mozilla.org do use Firefox Accounts to sign in.

Modified by James