Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This video file cannot be played.(Error Code: 102630)

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by jonzn4SUSE

more options

I am running Firefox Browser 97.01 (64bit) Mozilla Firefox Snap for Ubuntu canonical 002-1.0 on Raspberry Pi Debian GNU/Linux 11 (bullseye) version ID 11.

I am trying to stream various TV services like CTV.ca, CBC.ca, etc. I am getting the following error message: This video file cannot be played.(Error Code: 102630)

I have tried the solutions recommended in the forum with no luck.

What am I missing?

Regards.

I am running Firefox Browser 97.01 (64bit) Mozilla Firefox Snap for Ubuntu canonical 002-1.0 on Raspberry Pi Debian GNU/Linux 11 (bullseye) version ID 11. I am trying to stream various TV services like CTV.ca, CBC.ca, etc. I am getting the following error message: This video file cannot be played.(Error Code: 102630) I have tried the solutions recommended in the forum with no luck. What am I missing? Regards.

All Replies (2)

more options

Make sure you have current ffmpeg and libav. see old screenshot Try downloading another copy of Firefox and run it from the folder. Do not sign into your Firefox account and see if you have the same issue.

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

This is what I get when trying to play video from the site CTV.ca. see screenshot On CBC.ca, you should provide steps to replicate the issue. This video works for me.

Modified by jonzn4SUSE

more options

Operating System: openSUSE Tumbleweed 20220301 KDE Plasma Version: 5.24.2 KDE Frameworks Version: 5.91.0 Qt Version: 5.15.2 Kernel Version: 5.16.10-1-default (64-bit) Graphics Platform: X11 Processors: 4 × Intel® Core™ i7-4810MQ CPU @ 2.80GHz Memory: 31.0 GiB of RAM Graphics Processor: Mesa DRI Intel® HD Graphics 4600

Modified by jonzn4SUSE