Can't Use live.com (Outlook)
Since a recent "upgrade," I can't get to my two @live.com addresses' emails. My inbox shows up, but it's empty. I get a notice that tells me I have no emails and I'm "all done for the day." My folders are all gone, my months of emails are gone, etc. My @live (Outlook) accounts work just fine on other browsers, it's only on Firefox that I'm having this problem, and only since an update a few weeks ago. Today's update did not change the situation. I prefer Firefox, but I'll have to remove it if I can't get to my email accounts! Help!
All Replies (2)
Have you tried Firefox in Safe Mode? see screenshot https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
You are probably blocking something. I'm in Outlook everyday all day with no issues in all version of Firefox.
Modified by jonzn4SUSE
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}