I forgot 2nd authentication and recovery key
Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID.
In this case, how I can recovery my ID...?
And if I cannot recovery my ID, can I delete addon that already being distributed.
All Replies (3)
Note that you shouldn't confuse the 10 digit TOTP recovery codes you can use in case of issues with the authenticator app with the 32-character recovery key you can use when you forgot the password and do a password reset. Without access to the authenticator app and the TOTP recovery codes your only option is to create a new Firefox Account.
Then I cannot remove my add-on that forgot account already uploaded? I must remove it, because when I create new account and re-upload then my customers can refuse add-on (What is now release version.)
You will have to contact AMO at its Discourse forum in case of issues with your AMO user account.
You can also try to contact AMO via email: amo-admins@mozilla.org