Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

IMAP password failed on one email account while others remain fine.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by drice305

drice305
drice305
more options

Thunderbird 102.8.0 was working fine. I suspect either a Thunderbird or Win11 update occurred. I have several email accounts. Two of the email accounts use Office 365 Outlook IMAP. One IMAP remains fine. The main IMAP now continuously shows "Login to server imap-mail.outlook.com with username abc@sample.com(example only) failed." I compared the two IMAP settings and they are the same. I cleared the Thunderbird cache. I tried to Repair Folder and now all the emails are gone until the password is accepted. What else can I try?

Thunderbird 102.8.0 was working fine. I suspect either a Thunderbird or Win11 update occurred. I have several email accounts. Two of the email accounts use Office 365 Outlook IMAP. One IMAP remains fine. The main IMAP now continuously shows "Login to server imap-mail.outlook.com with username abc@sample.com(example only) failed." I compared the two IMAP settings and they are the same. I cleared the Thunderbird cache. I tried to Repair Folder and now all the emails are gone until the password is accepted. What else can I try?

All Replies (2)

drice305
drice305 Question owner
more options

I changed the password and it still does not recognize it. Is there a Thunderbird factory support available I can pay to get this fixed?

drice305
drice305 Question owner
more options

I deleted the account and tried to re-create. I receive an error "Configuration could not be verified. If your user name and password is correct then it is likely that the server administrator has disabled the selected configuration for your account." I called GoDaddy where I purchased Office365 but they were of no assistance.