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broke

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  • Last reply by Terry

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Firefox says I am up to date. FedEx and Best Buy says I need to update Firefox in order to get on their site

Firefox says I am up to date. FedEx and Best Buy says I need to update Firefox in order to get on their site

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Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

I have no issues with either site. see screenshot I've been on Best Buy several times this week. Trying to buy a ultra wide curved monitor, debating between 34 and 38in HP on BB, ebay, and Amazon. Show us what you're seeing. Post full browser screenshot and not just the error message.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

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If none of that works, you may have a corrupt installation and need to reinstall Firefox.