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The Email I used when I logged in is dead and gone. I can't change it because I cant receive the messages at the old email address

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Kaelkitty
Kaelkitty
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Please help. I have a serious problem with my email set-up. The account I am signed up with here no longer has a working email access. I tried to follow the instructions at https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts but the account wont let me add a secondary email address because it is sending confirmation requests to the DEAD email address.

Can anyone help?

Ciao, Kaelkitty.

Please help. I have a serious problem with my email set-up. The account I am signed up with here no longer has a working email access. I tried to follow the instructions at https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts but the account wont let me add a secondary email address because it is sending confirmation requests to the DEAD email address. Can anyone help? Ciao, Kaelkitty.

All Replies (2)

Dropa
Dropa
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Lost email accounts can't be helped.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you no longer have access to the primary email address then your only option is to create a new Firefox Account with an email address you can confirm. More info: