Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox constantly freezing on different website

  • 5 replies
  • 0 have this problem
  • 12 views
  • Last reply by zeroknight

more options

the question is "how can we help?" that's easy: fix your browser. I've been using firefox for decades but I just installed chrome, and I desperately DO NOT want to use chrome but firefox is unstable. It freezes and I have to open task manager to try to close it and there are dozens of firefox tasks running.

Before you ask: this is a new laptop, windows 11 is updated, all the drivers, etc are updated too. I do not use extensions.

the question is "how can we help?" that's easy: fix your browser. I've been using firefox for decades but I just installed chrome, and I desperately DO NOT want to use chrome but firefox is unstable. It freezes and I have to open task manager to try to close it and there are dozens of firefox tasks running. Before you ask: this is a new laptop, windows 11 is updated, all the drivers, etc are updated too. I do not use extensions.

All Replies (5)

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

You can check the connection settings in case you use a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See also:

more options

I'm using standard system settings, I do not use a vpn. I've googled and done these standard troubleshooting steps you suggested. MANY people are having this same issue lately. I use windows 11 security default settings. Just like I have for 3 systems now.

more options

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

more options

I did this, it's one of the first google suggestions

more options

Does it still happen in Troubleshoot Mode?