Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't log in to my charter account

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by Wayne Mery

dblissrea
dblissrea
more options

I can't log in to my Thunderbird account. I get a messages saying "login to server mobile.charter.net with username danielbrea2@charter.net failed". I have set all of the settings to what my email service provider requires. What can I do? BTW, this problem started two days ago, after the latest T-bird update to 115.9.4

I can't log in to my Thunderbird account. I get a messages saying "login to server mobile.charter.net with username danielbrea2@charter.net failed". I have set all of the settings to what my email service provider requires. What can I do? BTW, this problem started two days ago, after the latest T-bird update to 115.9.4

Modified by Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you install https://archive.mozilla.org/pub/thunderbird/releases/115.8.1/win64/en-US/Thunderbird%20Setup%20115.8.1.exe does the problem go away?

And if you reinstall (not update) https://archive.mozilla.org/pub/thunderbird/releases/115.9.0/win64/en-US/Thunderbird%20Setup%20115.9.0.exe does the problem reappear?