Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Primary password cancel

  • 1 reply
  • 0 have this problem
  • Last reply by david

more options

I have two email accounts in thunderbird on windows 11. I want to remove and revert to saved passwords for my inbound and outbound servers. However when I either click on primary password a pop up says enter you current password which is not accepted. If I go to change primary password and enter current password and leave new password bland I get messsge saying currrnt password not correct. Meanwhile I am not getting any new messsges but open messages still appear in both accounts. Can you help me to revert to using saved PW’s?

I have two email accounts in thunderbird on windows 11. I want to remove and revert to saved passwords for my inbound and outbound servers. However when I either click on primary password a pop up says enter you current password which is not accepted. If I go to change primary password and enter current password and leave new password bland I get messsge saying currrnt password not correct. Meanwhile I am not getting any new messsges but open messages still appear in both accounts. Can you help me to revert to using saved PW’s?

All Replies (1)

more options

Just to clarify: the Primary Password is the optional password you enter when first starting Thunderbird before accessing the accounts. It has no relation to account passwords. Does that help? Otherwise, I am not understanding your issue. Thank you.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.