Firefox crashing when using BBC iPlayer, YouTube and Slots
My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.
I have tried using Firefox in Troubleshooting Mode but the same things happen.
Here's the crash report ID
Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41
Many thanks in anticipation and I hope someone can help me fix these issues.
All Replies (4)
Forgot to add that it regularly crashes when browsing Reddit
Here's what comes up on the screen
What OS? If Windows, home or pro and any security software besides Windows Defender? What version of Firefox? System info: Desktop, Laptop, or DIY? If not DIY, what make and model? What graphics card and driver?
Modified by jonzn4SUSE
Hi jonzn4SUSE
Sorry for leaving that out. Here's the information.
Operating System Windows 10 Home 22H2
Security Windows Security only. No other security software.
Firefox version 136.0 (64-bit)
System Info Dell Inspiron 660 Desktop PC Core i5-3330 @ 3.0GHz 8GB Ram 500GB Samsung 850 EVO SSD
Graphics card and driver Intel HD Graphics Driver 10.18.10.5161
Thanks. On your dell there should be something called Dell Command Update. Run it, if you don't have it here's a link. https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update
Then download and run this from Intel. https://www.intel.com/content/www/us/en/support/detect.html Then test the issue again.
Also, this dell page is specific for your device. https://www.dell.com/support/product-details/en-us/product/inspiron-660/drivers
Modified by jonzn4SUSE
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