Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

master password still required after using: chrome://pippki/content/resetpassword.xul

  • 1 reply
  • 7 have this problem
  • 18 views
  • Last reply by cor-el

more options

I'm asked on a fairly regular basis for my master password, except I don't recall having set one up. I've completed the steps outlined in: chrome://pippki/content/resetpassword.xul. Preferences show no tick mark for master password, but I am being asked for it just the same.

I'm asked on a fairly regular basis for my master password, except I don't recall having set one up. I've completed the steps outlined in: chrome://pippki/content/resetpassword.xul. Preferences show no tick mark for master password, but I am being asked for it just the same.

All Replies (1)

more options

If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete key3.db and signons.sqlite (Firefox 3.5) and all signons#.txt files (if any exist, Firefox 3.0 uses signons3.txt) in the Profile_Folder.