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both firefox and beta version stop responding on laptop, but not the desktop. Whats wrong?

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  • Last reply by cor-el

dahesse
dahesse
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My PC laptop (Vista Home) has started hanging up in the Firefox browser. I start Firefox, (google home page) go to my webmail, start to navigate and it will become unresponsive. I have uninstalled FF and reinstalled, same thing. I uninstalled FF and loaded the beta version, same thing. Can get to this page on the laptop with out it hanging up. I am using my desktop with XP to send this question.

Note! The troubleshooting info was cut and pasted from PC and was copied to the desktop.

My PC laptop (Vista Home) has started hanging up in the Firefox browser. I start Firefox, (google home page) go to my webmail, start to navigate and it will become unresponsive. I have uninstalled FF and reinstalled, same thing. I uninstalled FF and loaded the beta version, same thing. Can get to this page on the laptop with out it hanging up. I am using my desktop with XP to send this question. Note! The troubleshooting info was cut and pasted from PC and was copied to the desktop.

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cor-el
cor-el
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Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

If you install the 4.0 beta version then make sure that you create a separate profile for that version and a desktop shortcut to open Firefox 4.0 with that version..