Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't remove Divx extensions using the normal procedure. How to proceed?

  • 4 replies
  • 210 have this problem
  • 19 views
  • Last reply by pwilkins

more options

From the addon menu, I click uninstall, then restart Firefox. FF restarts, but the extensions have not been removed

From the addon menu, I click uninstall, then restart Firefox. FF restarts, but the extensions have not been removed

All Replies (4)

more options

Try the following: Uninstall Divx plugin from the Tools>addon menu, then Quit Firefox. Open Finder and search for the following folder:

Macintosh HD>Library>Application support>Mozilla>Extensions

There should be at least two folders you can explore (their name is a big bunch of letters and numbers) that contain divx related files, find them and destroy this two folders before restarting Firefox. At least it worked for me!

Modified by Vegju

more options

I tried this and everything that dynamite linked to in another help topic, but it will always keep reinstalling itself. There must be some way of getting rid of this? This is fraudulent by Divx

more options

Interestingly enough, I was able to uninstall the Divx extensions just last week.

I'm not sure what changed, but this did, if memory serves, follow a permission repair and a directory rebuild with Disc Warrior. I had also done a hard shut down and restart. Could be a combination of all of those factors cleaned up something that was wingle wangled (high tech term)

Fri

more options

I was hesitant to delete folders whose purpose I couldn't determine. The Firefox menu "Help/Troubleshooting Information" provided the specific "big bunch of letters and numbers" associated with the DivX plug-in. Sure enough, I found it one level down in the folder that Vegju recommended. I quit Firefox, deleted the folder with the name that matched what I found in the Troubleshooting Information, and when I restarted Firefox the DivX plug-in no longer appeared.