Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting a message that reads Introduction: A security and stability update for Firefox is available - 3.6.15 and when I click to update it can't connect to the server. What's wrong?

  • 1 reply
  • 15 have this problem
  • 1 view
  • Last reply by cor-el

JennyMan
JennyMan
more options

I'm using Mac OS X version 10.6.6. The message strongly recommends that I apply this update for Firefox as soon as possible but when I click Update Firefox, it seems to try and update but never really gets started.

I'm using Mac OS X version 10.6.6. The message strongly recommends that I apply this update for Firefox as soon as possible but when I click Update Firefox, it seems to try and update but never really gets started.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.