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Since I updated Firefox (around 3/8/11) I have had issues with logging in to my Comcast email. Comcast says that it is a software incompatibility, perhaps Firefox.

rtsprague4190
rtsprague4190
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I received an automated download of a new FF version around March 8. I immediately began having issues with my email accounts on Comcast.net using my desktop (Windows 7). I do not have these issues with my laptop (FF 3.6.3, 4/29/10). Comcast spent almost 2 hours with me on several sessions, and demostrated that I can reach the email account through a work around, but not directly. They said that this was a software issue with some software package interfering with my login. Comcast reps could enter my email with no issues, so it has to be at my end. I removed a recent version of Adobe Flashplayer which had autoloaded around the same time as FF; when I tried to reload Flashplayer today, it told me that it was incompatible with FF.

I received an automated download of a new FF version around March 8. I immediately began having issues with my email accounts on Comcast.net using my desktop (Windows 7). I do not have these issues with my laptop (FF 3.6.3, 4/29/10). Comcast spent almost 2 hours with me on several sessions, and demostrated that I can reach the email account through a work around, but not directly. They said that this was a software issue with some software package interfering with my login. Comcast reps could enter my email with no issues, so it has to be at my end. I removed a recent version of Adobe Flashplayer which had autoloaded around the same time as FF; when I tried to reload Flashplayer today, it told me that it was incompatible with FF.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
rtsprague4190
rtsprague4190 Question owner
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Comcast walked me through each of these steps, and nothing changed wrt access to Comcast email. I am still using a work around that is awkward at best.