Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My add-on toolbar buttons keep disappearing when closing and re-opening Firefox...toolbar grey-space area is there but buttons are not. How do i get them back and make sure they remain in place?

  • 3 replies
  • 15 have this problem
  • 14 views
  • Last reply by ccat11

more options

Installed Add-on, 3rd party toolbar (2 toolbar add-ons) disappears after Firefox browser is closed and re-opened. This happens regularly and I keep having to manually add the toolbar buttons via the customise option.

Is there a way to stop this from happening?

Installed Add-on, 3rd party toolbar (2 toolbar add-ons) disappears after Firefox browser is closed and re-opened. This happens regularly and I keep having to manually add the toolbar buttons via the customise option. Is there a way to stop this from happening?

All Replies (3)

more options

This can be cause by a problem with the file that stores details of toolbar customizations. For details of how to fix that see https://support.mozilla.com/kb/Toolbar+keeps+resetting

more options

I was losing all of my toolbar buttons about once a week. Since I tried the "fix" above, it's happening every day. Every single day I have to re-customize before I can begin to work. This is seriously infuriating.

more options

Solution that worked for me provided by cor-el: [https://support.mozilla.com/en-US/que.../822834?new=1]

The second Google cache link works. To find the file in Windows, in Firefox click "Help", then "Troubleshooting Information". In the new tab that opens click the box "Open Containing Folder" under Application Basics and next to Profile Directory. Close Firefox. Find the file "localstore.rdf" (in the Windows folder you just opened) and delete. Open Firefox and customize your toolbars. Should be the last time you have to do it.