While trying to install Firefox 4.x, I get a message about 'Trend Micro NSC Firefox Extension' not being compatible. I downloaded and installed their hotfix (Ti_31_win_en_ToolBar31_hfb1163.exe) that is supposed to resolve this issue. What gives?
Their posting about this problem is at: http://esupport.trendmicro.com/solution/en-us/1058585.aspx
Their posting about this problem is at:
http://esupport.trendmicro.com/solution/en-us/1058585.aspx
All Replies (3)
If that patch is made for Firefox 4.x, maybe it's not compatible with Firefox 3.6.17??
Best to ask Trend Micro support about their patch.
I installed 4.0 and was told my AV add-on was not compatible. Went back to 3.6. Trend micro had a hot-fix to fix issue. I ran it and tried to upgrade to 4.x. I got the same message about being incompatible. Trend Micro add-on still works with 3.6 with no problem.
You may need to install that patch while you have Firefox 4 installed.