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not playing videos so i suspect there is a problem with plug in. Where do I find the tools menu?

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  • Last reply by cor-el

tonisofla
tonisofla
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Videos are not playing on any of the websites. Commercials play but not the actual videos. When I searched this under support it said to go to the tools option to delete plugins but i cannot find this option. I have updated the adobe flash player but that didn't make a difference.

Videos are not playing on any of the websites. Commercials play but not the actual videos. When I searched this under support it said to go to the tools option to delete plugins but i cannot find this option. I have updated the adobe flash player but that didn't make a difference.

All Replies (2)

Hasan
Hasan
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-> Tap ALT key or press F10 to show the Menu Bar

-> go to Help Menu -> select "Restart with Add-ons Disabled"

Firefox will close then it will open up with just basic Firefox. Now do this:

-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/

-> go to View Menu -> Toolbars -> unselect All Unwanted toolbars

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Tools Menu -> Options -> Privacy -> History section -> Firefox will: select "Use custom settings for history" -> REMOVE Checkmark from "Permanent Private Browsing mode" -> place CHECKMARKS on:

1) Remember my Browsing History 2) Remember Download History 3) Remember Search History 4) Accept Cookies from sites -> select "Exceptions..." button -> Click "Remove All Sites" at the bottom of "Exception - Cookies" window 

 4a) Accept Third-party Cookies -> under "Keep Until" select "They Expire"

-> go to Tools Menu -> Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites

-> Click OK on Options window

-> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select all Unwanted Search Engines and click Remove -> click OK

-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox

You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.

cor-el
cor-el
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If you use extensions (Tools > Add-ons > Extension) like Adblock Plus or NoScript or Flash Block that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).