Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i open a link it takes me to a random web browser like bad crude versions of ask .com

  • 4 replies
  • 19 have this problem
  • 1 view
  • Last reply by ultimate55

more options

it still has the web address for the desired site in the top bar where you type www. ect it happens every time

it still has the web address for the desired site in the top bar where you type www. ect it happens every time

All Replies (4)

more options

You may have the Ask.com Toolbar installed.

  • click Firefox button and click Exit (OR File Menu -> Exit)

There are a couple of places to check for the Ask.com toolbar:-


1) Check the Windows Control Panel for the Ask Toolbar - Uninstall them


2) Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox

  • As an alternative method, use Win + R key combination and enter one of the following in the Windows Run box:
    • firefox -safe-mode
    • "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
    • "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode

-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

-> Check your list of extensions, you may be able to Uninstall it from there


3) Restore the Default Homepage


4) Search Bar - Removing a Search Engine


5) Restore Default Search Engine

Type about:config in the Location (address) bar and press the "Enter" key. When you see a warning, click I'll be careful, I promise! button.

  • Preferences that have been modified are shown as bold (user set).
  • Preferences can be Reset to the default or changed via the right-click context menu.

-> In the Filter bar, type keyword.URL

-> In the Filter bar, type browser.startup.homepage

  • right-click the preference browser.startup.homepage and choose Reset from the menu

-> In the Filter bar, type browser.search.selectedEngine

  • right-click the preference browser.search.selectedEngine and choose Reset from the menu

-> In the Filter bar, type ask.com. This will show the remaining ask.com related preferences.

  • Reset all ask.com related Preferences to their Default values (right-click a preference ad click Reset)

-> Close the about:config tab and then Restart Firefox.


Check and tell if its working.

Modified by Hasan

more options

Hi it is not ask just bad versions like it. And it redirects me to a different one wachtime can you help

more options
more options

thank you so much i had the same problem and i solved it. i have been trying to solve this for months.