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How can I unintstall Firefox 7 and go back to 6?

  • 4 replies
  • 20 have this problem
  • 3 views
  • Last reply by CaerSaoirse

CaerSaoirse
CaerSaoirse
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I have downloaded Firefox 7 because it said to upgrade. Well and good, but now my Norton Security Safe (Norton Toolbar) which has all my passwords no longer works. How can I get this back? It doesn't show up at all and I am having to check in to all my places manually. Pure pain. If there is no fix how do I uninstall 7 and get back to 6? I am not a geek so please do this simply.

I have downloaded Firefox 7 because it said to upgrade. Well and good, but now my Norton Security Safe (Norton Toolbar) which has all my passwords no longer works. How can I get this back? It doesn't show up at all and I am having to check in to all my places manually. Pure pain. If there is no fix how do I uninstall 7 and get back to 6? I am not a geek so please do this simply.

Chosen solution

You need to have Firefox 7.0 installed before doing the Norton Live Update or you won't get the necessary updates for Firefox 7.0. I'm not sure what Norton recommends now, but when Firefox 5.0 and 6.0 were released and Norton users updated Norton before they installed the updated version IIRC Norton was saying to reinstall the entire Norton Security program after the new Firefox update was installed to fix problems with their application.

If you are serious about getting rid of Norton, take a look at Avira Personal Free - it doesn't need to install any type of Firefox extension, which IMO is what is causing all these problems at the time of Firefox updates.
Avira Personal Free - http://www.free-av.com/

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All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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Try running a Norton Live Update.

Vonwolffe
Vonwolffe
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I did run a Norton Live update. I had the Firefox 6.0 version and it wanted to install the 7.0 update which does not support the Norton Identity Safe or toolbar. After restarting the computer, I now go to check for updates in Firefox and it states that I have the latest version of Firefox, which it says is 6.0. What happened to 7.0 and why can Norton not keep up with these things? I got a bad live update(Error# 8920223) with Norton last night that wanted me to uninstall NIS 2012 and later found out that Norton had severe problems with its update servers, and they said just to do nothing and wait up to a day. Mine came back in minutes, but Norton originally told me to uninstall everything immediately. Avast is sounding very good right now...

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

You need to have Firefox 7.0 installed before doing the Norton Live Update or you won't get the necessary updates for Firefox 7.0. I'm not sure what Norton recommends now, but when Firefox 5.0 and 6.0 were released and Norton users updated Norton before they installed the updated version IIRC Norton was saying to reinstall the entire Norton Security program after the new Firefox update was installed to fix problems with their application.

If you are serious about getting rid of Norton, take a look at Avira Personal Free - it doesn't need to install any type of Firefox extension, which IMO is what is causing all these problems at the time of Firefox updates.
Avira Personal Free - http://www.free-av.com/

CaerSaoirse
CaerSaoirse Question owner
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Thanks everyone for your help. I just logged into FF7 and lo and behold there was my Norton Identity save and Safe Web right where they should be. Thanks a bunch for all you help. All is well in my world today.