Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost my download icon in my dock

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by rbillings

more options

When firefox crashed and then I got it back I lost my download file and do not know how to get it back.

When firefox crashed and then I got it back I lost my download file and do not know how to get it back.

All Replies (1)

more options

Hi judyfeigen@sbcglobal.net-

I would recommend doing an uninstall and then upgrading to the latest version:

-> Clear Cookies & Cache • https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

-> Clear the Network Cache

-> Reload web page(s) and bypass the cache. • Press and hold Shift and left-click the Reload button. • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) • Press "Cmd + Shift + R" (MAC)

Check and tell if its working. Hope that helps.