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Firefox crashes

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by knorretje

Maryon
Maryon
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this is the second day when Firefox crashes on start up even when I attempt to start in safe mode. I have responded each time to the crash report which appears. I've been using Firefox happily for several months without problems. This is as much detail as I can give. Latest crash report ref below

this is the second day when Firefox crashes on start up even when I attempt to start in safe mode. I have responded each time to the crash report which appears. I've been using Firefox happily for several months without problems. This is as much detail as I can give. Latest crash report ref below

All Replies (1)

knorretje
knorretje
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Since yesterday we have a lot of crashes with Trusteer Rapport. If you use this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

If you do not have Rapport, then we need your crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes